N°5 Freshener

Thank you for choosing FRESH AURA! We aim to provide you with the best experience possible when it comes to purchasing our premium carbon products. Below, you'll find detailed information regarding our shipping policy to ensure transparency and clarity throughout your shopping journey.

Shipping Destinations

We currently offer shipping worldwide to select countries seen at checkout. Free standard shipping is covered in all countries.

Store Pickup 

Further, the Pick option is also available from the following address:

Fresh Aura Ltd.

PO BOX 200, LOS ANGELES, CA 90001, United States

Order Processing Time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Order Delivery Time:

The estimated delivery time for standard shipping is 4-5 business days after the order has been processed. Please note that these are estimated delivery times and actual delivery times may vary depending on your location, courier delays, and other factors. Any delivery dates provided by Carbon Conceptz Ltd.

Order handling time: 1-2 Days ( Monday - Friday )

Order transit time: 6-14 Days ( Monday - Friday )

Order Cut off Time: 5.00 PM (GMT-5:00) Eastern Standard Time- New York

Shipping Cost: Free $0.00 regardless of order amount

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the carrier’s website.

Damaged or Missing Items:

If you receive an item that appears to have been damaged during transit, please contact us within 24 hours of receiving your order. To expedite the process, please provide clear photos of the damaged item, as well as photos of the packaging it arrived in. This will help us assess the situation and determine the best course of action.

Shipping Restrictions:

We currently ship to select countries worldwide. Please refer to our checkout page for the list of countries we ship to. Some products may be restricted from international shipping due to import regulations or carrier restrictions.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at support@shopfreshaura.com

Support Hours

Monday through Friday: 9 am - 5 pm CST

We will reply to support inquiries within 24-48 hours.